Privacy Policy

Ethos Air Pty Ltd respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

01 Information we collect

We may collect personal information including your:

• name and contact details;
• residential, business or service address;
• company and billing details;
• information relating to enquiries, quotations, jobs and services;
• payment and transaction information;
• communications and feedback; and
• website usage information.

We generally collect information directly from you when you contact us, request a quotation or service, engage us to perform work, communicate with us or use our website. We may also receive information from property managers, builders, contractors, referral partners or other third parties where relevant to providing our services.

02 How we use information

We may use personal information to:

• respond to enquiries and provide quotations;
• schedule and perform HVAC services;
• communicate about jobs, maintenance and recommendations;
• process payments and administer accounts;
• maintain customer, service and asset records;
• improve our services and customer experience;
• send information about our services where permitted by law;
• manage suppliers, contractors and business relationships; and
• comply with legal and regulatory requirements.

You may opt out of marketing communications at any time.

03 Disclosure

We may disclose personal information where reasonably necessary to employees, technicians, subcontractors, suppliers, professional advisers, insurers, technology and service providers, or other parties involved in providing our services.

We may also disclose information where required or authorised by law.

We do not sell personal information.

04 Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled appropriately in accordance with applicable privacy requirements.

05 Website and cookies

Our website may collect general technical information such as browser type, device information, pages viewed and website traffic.

We may use cookies and analytics tools to understand website usage and improve our services. You can manage cookies through your browser settings.

Our website may contain links to third-party websites. Ethos Air is not responsible for the privacy practices of those websites.

06 Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

07 Privacy complaints

If you have a concern about how we have handled your personal information, please contact us at privacy@ethosair.com.au.

We will acknowledge your complaint and aim to respond within 30 days. If additional time is required, we will let you know.

If the Privacy Act 1988 (Cth) applies to the matter and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

08 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, systems or legal requirements. The current version will be published on our website.